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B98 FAQ — All Your Questions, Answered

From registration and payments to bonuses and gaming — find clear, straightforward answers to all your b98 questions in one place.

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📋 Quick Help Categories

Choose a category to quickly find what you're looking for

Account & Registration

All your questions about registration, login, password changes, KYC verification, and account management — answered here.

10 Questions →
Deposits & Withdrawals

Everything you need to know about payment methods including bKash, Nagad, Rocket, limits, processing times, and fees.

8 Questions →
Bonuses & Promotions

Everything you need to know about welcome bonuses, free spins, cashback, wagering requirements, and promo codes.

9 Questions →
Games & Betting

FAQ covering slots, Live Casino, Sports Betting, RTP, minimum bets, and game rules.

12 Questions →
Security & Privacy

Questions about account security, two-factor authentication, data privacy, and fraud prevention.

7 Questions →
Support & Contact

Learn about live chat, email support, response times, and how to submit a complaint.

6 Questions →
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Account & Registration

To register at b98, you'll need a valid email address, mobile number, full name, and date of birth. You must be at least 18 years old. Registration is completely free.
Registration takes just 2 minutes.

No. Each person is only permitted one account on b98. Attempting to create multiple accounts may result in all accounts being permanently closed and balances forfeited.

Click the "Forgot Password?" link on the login page. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password.

You can play without KYC for general gaming. However, withdrawals above a certain amount require a copy of your national ID or passport. Verification is usually completed within 24 hours.

Email us at support@b98.im or reach out via live chat. In most cases, your account can be reactivated after identity verification.
Deposits & Withdrawals

b98 supports all major mobile banking options in Bangladesh: bKash, Nagad, Rocket, and OK Wallet. Credit/debit cards and crypto payments are also accepted.
The minimum deposit is just ৳200.

Mobile banking withdrawals are typically processed within 1–3 hours. Bank transfers may take 1–3 business days. KYC-verified accounts receive the fastest service.

b98 does not charge any fees on deposits. Your mobile banking operator may apply their standard transaction charges. There are also no withdrawal fees on b98's end.

Standard accounts have a daily withdrawal limit of up to ৳50,000. VIP members have higher limits. KYC-verified accounts can apply to have their limit increased.

Deposits are usually instant. During peak hours, it may take 5–15 minutes. Try refreshing the page. If the deposit still hasn't appeared after 15 minutes, contact support with your transaction number.
Bonuses & Promotions

Make your first deposit after registering and you'll automatically receive a 100% welcome bonus — deposit ৳1,000 and start playing with ৳2,000.
The maximum bonus amount is ৳5,000.

To withdraw bonus funds, you must wager them a set number of times — this is the wagering requirement. For example, a ৳1,000 bonus with 30x wagering means you need to place ৳30,000 in bets before you can withdraw.

Free spins are generally valid on specific slot games. The eligible games are listed in the bonus offer. In most cases, free spins are awarded for popular slots.

A percentage of your net weekly losses is returned to your account as cashback. It is typically credited automatically every Monday.

Yes. Most bonuses must be used within 7–30 days. Any unused bonus will be automatically cancelled once the validity period expires. The expiry date for each offer is stated in its details.
Games & Betting

b98 offers slots, Live Casino (baccarat, blackjack, roulette), Sports Betting, poker, fishing games, lottery, and much more — over 2,000 games in total.

Minimum bet amounts vary by game. Most slots start from as low as ৳1–৳5. Live Casino tables may require a minimum of ৳50–৳200 depending on the table.

RTP (Return to Player) is the average percentage of total wagers a game pays back over the long term. For example, a 96% RTP means you get back an average of ৳96 for every ৳100 wagered. This is a statistical average and will vary from session to session.

b98 servers save your game state. When you reconnect, the game will resume from where it left off. You should not lose any funds due to a disconnection. If you do experience an issue, contact support.

Yes. All games on b98 are mobile-optimized and run smoothly in the browser on both Android and iOS devices. A dedicated app is also available.

Yes. Live betting is available across 30+ sports, including cricket, football, and tennis. Odds update in real time during matches. Popular tournaments in Bangladesh are given priority.
Security & Privacy

Yes. b98 uses 256-bit SSL encryption. All your personal and financial data is stored fully encrypted and is never sold or shared with third parties.
b98 is internationally licensed and regulated.

Go to Account Settings → click the Security tab → enable 2FA. Verification can be done via SMS or the Google Authenticator app. An additional code will be required at every login.

Change your password immediately and log out of all active sessions. Then contact support@b98.im with full details. Our security team will investigate promptly.

b98 never stores full card numbers or bank account details. All payment processing is handled through a secure, PCI-DSS compliant gateway.
Support & Contact

You can reach us via Live Chat (fastest), email at support@b98.im, or Telegram. Support in Bengali is available across all channels.
Live chat responses typically take under 2 minutes.

Yes. b98 support is available 7 days a week, 24 hours a day — including Eid and public holidays.

Start by raising your complaint via live chat or email. Include a detailed description of the issue, screenshots, and any relevant transaction numbers for a faster resolution. Complex cases are resolved within 48 hours.

General queries are answered within 2–4 hours. Complex issues may take up to 24 hours. For faster assistance, live chat is the most convenient option.

B98 FAQ — Detailed Information

B98 is a trusted online gaming platform in Bangladesh, with millions of members enjoying a wide variety of games every day. Our FAQ This page is designed so you can find answers on your own without waiting for support.

Top questions from new members

If you're new to b98, you probably have a few questions — what you need to register, how to make a deposit, when you'll receive your welcome bonus. You'll find all the answers in our FAQ are answered in plain language by category.

Payment Questions

For players in Bangladesh, payments are a top priority. At b98, you can deposit via bKash, Nagad, or Rocket in just minutes. Withdrawals are fast and hassle-free. Our FAQhas a full breakdown of everything related to payments.

Understanding Bonuses & Promotions

Bonuses can be confusing — especially when it comes to wagering requirements. b98's FAQ The page explains bonus terms with simple examples. Make sure you understand all the conditions before claiming any bonus.

Security Concerns

Security is a serious matter in online gaming. b98 uses the highest level of protection to keep your data, funds, and gaming experience fully secure. For any security-related questions, visit our FAQ.

What to Do If You Can't Find Your Answer in the FAQ

  • Live Chat: For the fastest resolution, use live chat.
  • Email: For complex issues, write to us in detail at support@b98.im.
  • Help Center: Our online help center has more detailed guides.

B98 is committed to making your gaming experience smooth and enjoyable. Whatever the issue, we're here to help.

📞 Need more help?

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Live Chat

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Email Support

Support@b98.im — Response within 2–4 hours.

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